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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Which object is connected to Action Plan?

A) Visit
B) Assessment Task
C) Retail Store
D) Action Plan Template item

2. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC plans to migrate their B2C customers and their customers' services into Communications Cloud. UC has configured the products in the Enterprise Product Catalog.
Which entities must be migrated, and in which sequence, to accomplish this migration?

A) Users, Consumer Accounts, Billing Accounts, Service Accounts, Contacts, Assets
B) Users, Contacts, Consumer Accounts, Billing Accounts, Service Accounts, Subscriptions, Assets
C) Users, Person Accounts, Billing Accounts, Service Accounts, Contacts, Assets
D) Users, Consumer Accounts, Billing Accounts, Service Accounts, Contact, Asset Line Items, Assets

3. Infiwave offers Internet and Voice services to residential customers. In order to provision the services, a technician visits the customer location to install the modem, then provides the modem-related data over the phone, and after capturing the data the request is sent to the fulfillment system. Infiwave has identified that having the technicians provide the data over the phone is error prone.
Which two features should Infiwave use from Industries Order Management to support this functionality and to avoid errors during data capture?

A) Implement a Callout Orchestration item to execute a request on the fulfillment system for activation
B) Implement a Manual Orchestration item, assign it to the technician, and configure an OmniScript for the technician to capture the data
C) Implement a Push Orchestration item, assign it to a technician, and configure an OmniScript for the technician to capture the data
D) Implement a Milestone Orchestration item to execute a request on the fulfillment system for activation

4. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. A member of UC's legacy system IT team has provided a Consultant with an extract of all of the existing products from the legacy system and asked the Consultant to migrate the data to Communications Cloud.
Which two questions should the Consultant ask in this scenario to clarify the data migration strategy?

A) Can we rationalize products to a smaller number?
B) Which of the provided products are still actively sold?
C) Are there customer specific offerings?
D) Which of the provided products are inactive?

5. Which Three actions should a System Admin perform to set up a survey assessment task in the Consumer Goods Cloud?

A) Generate survey invitations for the retail store 'Primary Contact'.
B) Create a Survey record using Salesforce survey application
C) Define Assessment Indicator Definition to capture within survey
D) Define an Assessment Task Definition of type 'In-Store Survey'
E) Create a Retail Store KPI record of 'Survey Type'

Solutions: