Avaya 3000.3 : Avaya Small and Medium Enterprise (SME) Communications Solutions Exam

  • Exam Code: 3000.3
  • Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
  • Updated: Jul 22, 2026
  • Q & A: 59 Questions and Answers

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Avaya 3000.3 Exam Syllabus Topics:

SectionObjectives
Topic 1: Telephony and Messaging Applications- Communication applications
  • 1. Meet-me conferencing
  • 2. VoiceMail Pro
  • 3. Auto attendant and messaging features
Topic 2: Implementation and Configuration- System deployment
  • 1. Initial configuration
  • 2. User and extension configuration
  • 3. Licensing and feature activation
Topic 3: IP Office Hardware and Components- Platform hardware selection
  • 1. Control units and expansion modules
  • 2. Interface cards
  • 3. Digital and analog endpoint support
Topic 4: Call Routing and Networking- Multi-site networking
  • 1. Small Community Network (SCN) design
  • 2. Call routing optimization
  • 3. Trunk resource planning
  • 4. Voice Compression Module utilization
Topic 5: Maintenance and Troubleshooting- Operational support
  • 1. Performance verification
  • 2. Common issue resolution
  • 3. Fault diagnosis
Topic 6: Infrastructure Data Gathering- Customer productivity requirements
  • 1. Current PBX/key system features and dial plan
  • 2. Business application integration requirements
  • 3. Existing data network
  • 4. Existing telecom infrastructure
Topic 7: Solution Design- SME communications solution architecture
  • 1. Capacity planning
  • 2. Site topology and scalability
  • 3. IP Office platform selection

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)

A) Backup Server IP Address configured on IP Office
B) Secondary VoiceMail Pr Server installed on the network
C) Primary Server IP Address configured on the secondary server
D) License for the secondary VoiceMail Pro Server


2. Which outcome can be prevented with a correctly designed multi-site SCN solution?

A) Compromised ACD routes
B) Tromboned calls
C) Oversubscribed VMPro ports
D) Oversubscribed voice Mail storage


3. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. What must be added to the IP Office to make this work?

A) PR124/PR130 or PRI-U Expansion Card
B) PRI-UNI Expansion Card
C) ATM16 Expansion Module
D) VCM32


4. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is in After Call Work (ACW).
B) The CCR Agent is checked on the user's telephony tab.
C) The CCR Agent is not a CCR administrator.
D) All of the CCR licenses are being used.
E) The CCR Agent is not logged into the telephone.


5. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)

A) IP Office Manager
B) one-X Portal
C) one-X Portal for IP Office
D) Avaya telephones
E) VoiceMail Pro Clint


Solutions:

Question # 1
Answer: A,B
Question # 2
Answer: C
Question # 3
Answer: B
Question # 4
Answer: B
Question # 5
Answer: A,D

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