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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A) IP Office does not track that Information but It is available using a third-party call accounting application.
B) IP Office tracks that information and It Is provided In a CSV format.
C) IP Office does not track that information but it is available with a call center application.
D) IP Office tracks that information and It can be reviewed using the built-in reports.

2. With Avaya Equinox Meetings Online, what is the maximum number of live broadcast viewers for a Pro VMR version?

A) 25 viewers
B) 50 viewers
C) 100 viewers
D) 500 viewers

3. Your customer wants an Avaya video conferencing solution that can integrate with IP Office. The requirement Is to be able to conduct a single video conferencing with up to five additional participants to Join remotely using smartphones or desktop PCs. They have two small board rooms they want to be able to join the video conference.
What would be the least costly solution that will meet their requirements?

A) A Video Collaboration Solution for IP Office XT endpoint with embedded server and one IX Collaboration Unit CU360
B) One MCU9 License for each board room and one XT5000 endpoint In each board room
C) One SMB9 License for each board room and one IX Collaboration Unit CU360 In each board room
D) A Video Collaboration Solution for IP Office XT endpoint with embedded server

4. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A) The Contact Center Multimedia database
B) The Communication Control Toolkit database
C) The Contact Center Manager Administration database
D) The Contact Center Manager Server database

5. A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?

A) 250
B) 450
C) 350
D) 150

Solutions: