Microsoft 77-731 : Outlook 2016: Core Communication, Collaboration and Email Skills

  • Exam Code: 77-731
  • Exam Name: Outlook 2016: Core Communication, Collaboration and Email Skills
  • Updated: Aug 05, 2026
  • Q & A: 35 Questions and Answers

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Microsoft Office Specialist (MOS) 2016 certification exams introduce a new performance-based format for improved testing of a candidate’s knowledge, skills, and abilities using the MOS 2016 programs:

  • MOS 2016 exam task instructions generally do not include the command name, as in previous versions. For example, function names are avoided and are replaced with descriptors. This means candidates must understand the purpose and common usage of the program functionality in order to successfully complete the tasks in each of the projects.
  • The MOS 2016 exam format incorporates multiple projects.

Part of the requirements for: Microsoft Office Specialist: Microsoft Outlook 2016

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Exam 77-731: Outlook 2016: Core Communication, Collaboration, and Email Skills

Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

Reference: https://www.microsoft.com/en-us/learning/exam-77-731.aspx

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Microsoft 77-731 Exam Syllabus Topics:

SectionObjectives
Topic 1: Manage schedules- Create and manage calendars
- Organize and manage appointments
- Create and manage tasks and notes
- Create appointments, meetings, and events
Topic 2: Manage contacts and groups- Create and manage contact groups
- Create and manage contacts
Topic 3: Manage messages- Format messages
- Create messages
- Configure mail settings
- Organize and manage messages
Topic 4: Manage the Outlook environment for productivity- Customize settings
- Perform search operations in Outlook
- Print and save information

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