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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which strategy BEST demonstrates an effective integration of patient and family advisors?

A) Inviting families in the hospital or hospital board members who have been patients to join the patient and family advisory council
B) Hosting a reception for patient and family advisors to meet hospital executive leadership
C) Presenting completed plans for newly designed patient rooms to the patient and family advisory council
D) Utilizing patient and family advisors as members of interview panels for hospital key leadership positions

2. In a patient- and family-centered care environment, what is the PRIMARY role of the family/caregiver?

A) To provide care for the patient
B) To make decisions for the patient
C) To advocate for the patient
D) To ensure that the patient is safe

3. When reviewing patient experience survey data, a hospital unit ranks at the 67th percentile when compared to peers. How would this be explained to the team?

A) The unit has 67 percent of patients reporting they are satisfied.
B) The unit is the 67th best performing unit in its peer group.
C) The unit is performing better than 67 percent of its peers.
D) The unit needs to improve by 67 percentile points.

4. Which of the following play a preeminent role in molding strategic targets, resource allocation, and performance monitoring plans that support an organization ' s vision?

A) Strategic analytics
B) Performance coaching
C) Organizational policies and procedures
D) Organizational behavior management

5. When individualizing care to advance a culture of patient, long-term care resident, and family partnership, what is the MOST important thing to consider?

A) Developing the plan of care and letting the patient know what to expect
B) Encouraging the family to participate in the patient or resident experience
C) Integrating the patient ' s or resident ' s personal goals and ensuring engagement in their care
D) Adjusting the level of staffing in order to allow time for patient, resident, and family connections

Solutions: