ISEB ISEB-ITILF : The Foundation Examination - ITIL®

  • Exam Code: ISEB-ITILF
  • Exam Name: The Foundation Examination - ITIL®
  • Updated: Sep 30, 2026
  • Q & A: 215 Questions and Answers

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ISEB ISEB-ITILF Exam Syllabus Topics:

SectionWeightObjectives
ITIL Service Value System (SVS)20%- Overview of the SVS
- Governance
- ITIL Guiding Principles
- Continual Improvement
- Service Value Chain
ITIL Management Practices30%- General Management Practices
  • 1. Relationship Management
    • 2. Information Security Management
      • 3. Continual Improvement
        - Service Management Practices
        • 1. Problem Management
          • 2. Service Level Management
            • 3. Service Request Management
              • 4. Change Enablement
                • 5. Incident Management
                  Service Value Chain Activities20%- Deliver and Support
                  - Engage
                  - Improve
                  - Design and Transition
                  - Plan
                  - Obtain/Build
                  Key Concepts of Service Management15%- Role of ITIL in Service Management
                  - Definitions: Service, Product, Value, Outcome, Utility, Warranty
                  Four Dimensions of Service Management15%- Organizations and People
                  - Information and Technology
                  - Partners and Suppliers
                  - Value Streams and Processes

                  ISEB The Foundation Examination - ITIL® Sample Questions:

                  Question #1

                  Which one of the following would NOT be defined as part of every process?

                  • A. Metrics
                  • B. Roles
                  • C. Functions
                  • D. Inputs and outputs
                  Reveal Solution  Discussion  0

                  Correct Answer: C  🗳️

                  Question #2

                  The remediation plan should be evaluated at what point in the change lifecycle?

                  • A. Before the change is approved
                  • B. After the post implementation review has identified a problem with the change
                  • C. After implementation but before the post implementation review
                  • D. Immediately after the change has failed and needs to be backed out
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

                  Question #3

                  Which one of the following is NOT part of the service design stage of the service lifecycle?

                  • A. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
                  • B. Measuring the effectiveness and efficiency of service design and the supporting processes
                  • C. Producing quality, secure and resilient designs for new or improved services
                  • D. Designing and maintaining all necessary service transition packages
                  Reveal Solution  Discussion  0

                  Correct Answer: D  🗳️

                  Question #4

                  Which of the following are basic concepts used in access management?

                  • A. Physical, personnel, network, emergency, service
                  • B. Personnel, electronic, network, emergency, identity
                  • C. Rights, access, identity, directory services, service/service components
                  • D. Normal, temporary, emergency, personal, group
                  Reveal Solution  Discussion  0

                  Correct Answer: C  🗳️

                  Question #5

                  Which of the following identify the purpose of business relationship management?
                  1.To establish and maintain a business relationship between service provider and customer
                  2.To identify customer needs and ensure that the service provider is able to meet

                  • A. 1 only
                  • B. 2 only
                  • C. Neither of the above
                  • D. Both of the above
                  Reveal Solution  Discussion  0

                  Correct Answer: D  🗳️

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