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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which of the following is the MOST important for effective incident management?

A) A variety of access channels
B) Automated pipelines
C) Balanced scorecard review
D) Collaboration tools and techniques

2. What is the MOST important reason for prioritizing incidents?

A) To ensure that incidents with highest impact are resolved first
B) To ensure that user expectations are realistic
C) To provide links to related changes and known errors
D) To help information-sharing and learning

3. Which TWO of the following statements are MOST associated with the 'optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate for each type of stakeholder.
2. Complex systems should be designed with an understanding of how the
components' parts are related.
3. Organizations should consider whether technology could improve the
efficiency of manual processes.
4. It is important to understand the organization's objectives when
assessing the impact of potential improvements

A) 1 and 2
B) 3 and 4
C) 2 and 3
D) 1 and 4

4. Which component is focused on the activities needed by an organization to help it co-create value?

A) Service value chain
B) Guiding principles
C) Practices
D) Continual improvement

5. Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

A) Start where you are
B) Collaborate and promote visibility
C) Think and work holistically
D) Progress iteratively with feedback

Solutions: