ServiceNow PR000370 : ServiceNow Certified System Administrator

  • Exam Code: PR000370
  • Exam Name: ServiceNow Certified System Administrator
  • Updated: Sep 12, 2026
  • Q & A: 60 Questions and Answers

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About ServiceNow PR000370 Exam Questions

Sample Questions

Sample Question(s) are as follows:

Which one of these applications is available to all users?

  • Incident
  • Facilities
  • Change
  • Self Service

Correct Answer: D

Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user?

  • My Groups Work
  • My Teams Work
  • My Groups Tasks
  • My Teams Tasks

Correct Answer: B

Which one of the following is a definition for transform maps in ServiceNow?

  • A map used to add data to encrypted fields
  • A map that is used to store the history of the incident records
  • A map to determine relationships between fields displaying in an import Set to fields in an existing table
  • A map used to trigger Business Rules before the data is queued in the outbound Web Service

Correct Answer: D

Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow?

  • Variable Types
  • Related Lists
  • Request Types
  • Order Guides

Correct Answer: C

What is the language used for scripting in ServiceNow?

  • Java
  • JavaScript
  • AngularJS
  • Jelly

Answer: C

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ServiceNow Fundamental Training as Pre-requisite

In the friendly interactive session of this training course, the participants will comprehend the NOW Platform User Interface, get all the fundamental awareness regarding the database schema, the basic concepts of the implications of the commonly used applications. They will be inducted to advance level characteristics and functionality such as application development and scripting. This course comprises instructor videos, a series of hands-on activities, guided tours of the NOW platform, and relevant and strategic knowledge checks at places to check the grasping of the content. This course is for all those users who are experienced with ServiceNow or have been new in the introduction to the platform and yearning to know about the basic features of the platform.

The participants will get to know about: users, groups and roles; notifications and chat; running basic reports and the advantages of metrics, dashboards; populating the database using import sets; implementation of Flows and Workflows for process automation; different types of scripts used in the platform and a lot more with this training course. The following are important for clearing the exam:

  • Users, groups, and roles
  • Capturing and moving configurations between instances, using update sets
  • Using Flows and Workflows for process automation
  • The structure of a configuration management database (CMDB) and associated configuration items
  • Protecting ServiceNow instance data using Access Control rules
  • Task management using assignment rules, presence, and work notes
  • Notifications and chat
  • Various script types used throughout the platform
  • Some of the major tools and features related to application development
  • The database structure: tables, records, and fields
  • Running basic reports, as well as the benefits of metrics and dashboards
  • Populating the database using import sets
  • The importance of branding, as well as how to apply it to the platform
  • Application navigation and user interfaces like lists and forms
  • Two key ServiceNow self‑service applications: Knowledge Base and Service Catalog

How much ServiceNow-PR000370 Exam Cost

The price of the ServiceNow-PR000370 exam is $200 US

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We suggest ServiceNow-PR000370 practice exams and ServiceNow-PR000370 practice exam to revise the already discussed syllabus.

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ServiceNow PR000370 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Self-Service & Automation20%- Flow Designer, notifications, and approvals
- Service Catalog, record producers, and request fulfillment
Topic 2: Instance Configuration15%- Branding, themes, and system settings
- System properties, plugins, and update sets
Topic 3: Database Management15%- Tables, fields, relationships, and data schema
- Extending tables, database views, and indexes
Topic 4: Security & Access Control15%- Access Control Lists (ACLs) and security rules
- Users, groups, roles, and departments
Topic 5: User Interface & Navigation15%- Platform navigation, lists, forms, filters, and views
- Global search, modules, and application menus
Topic 6: ITSM Core Applications20%- SLAs, CMDB, and Knowledge Management
- Incident, Problem, Change, and Configuration Management

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