Apple SUP-2026 : Apple Device Support

  • Exam Code: SUP-2026
  • Exam Name: Apple Device Support
  • Updated: Jul 28, 2026
  • Q & A: 306 Questions and Answers

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Apple SUP-2026 Exam Syllabus Topics:

SectionObjectives
Topic 1: Diagnostics and Troubleshooting- Support procedures
  • 1. Troubleshoot hardware and software issues
    • 2. Use Apple diagnostic and support tools
      • 3. Recovery and reinstall procedures
        Topic 2: Device Setup and Configuration- Initial device setup
        • 1. Set up iPhone, iPad, and Mac
          • 2. Apple Account and iCloud configuration
            • 3. Data migration and backup
              Topic 3: Device Management- Management technologies
              • 1. Managed Apple Accounts
                • 2. Configuration profiles and enrollment
                  • 3. Mobile Device Management (MDM)
                    Topic 4: Networking and Sharing- Network connectivity
                    • 1. AirDrop, AirPlay, and Continuity
                      • 2. Bluetooth connectivity
                        • 3. Wi-Fi configuration and troubleshooting
                          Topic 5: Privacy and Security- Security features
                          • 1. Privacy controls and security settings
                            • 2. FileVault, Activation Lock, and Find My
                              • 3. Passcodes, Touch ID, and Face ID

                                Apple Device Support Sample Questions:

                                1. macOS has three layers of defense to________.

                                A) Detect and delete third-party software when you first open it
                                B) Limit software installation to notarized apps
                                C) Prevent, block, and remediate malware execution
                                D) Allow only Apple-developed apps to open


                                2. What happens when a supervised iPhone is put in Managed Lost Mode?

                                A) The device management service restricts use of organization data and apps until the iPhone is recovered.
                                B) The iPhone is locked, shows a custom Lock Screen message, and the device management service can locate it.
                                C) The Lock Screen shows a custom message, Activation Lock is turned on, and organization data is encrypted.
                                D) The device management service locks the user out, applies restriction profiles, and can locate the device.


                                3. Hotspot Question
                                Select the setting in the sidebar that you should use to delete a user on your Mac.


                                4. Scenario
                                Nisha's iPad doesn't charge. She's using the original Apple power adapter and cable that came with her iPad.
                                Select three responses.
                                Which three troubleshooting steps should you try to resolve this issue?

                                A) Back up the device, then erase all content and settings.
                                B) Force restart her iPad.
                                C) Try charging with a different power adapter and cable.
                                D) Enable Optimized Battery Charging in the iPad settings.
                                E) Make sure that the device isn't too hot or too cold.


                                5. What does a Rapid Security Response do?

                                A) Prevents users from downloading applications outside the App Store for a specified time
                                B) Displays a security report to the user with current malware and virus definitions
                                C) Sends users a security notification if a third party altered system files on their device
                                D) Delivers important security improvements between software updates


                                Solutions:

                                Question # 1
                                Answer: C
                                Question # 2
                                Answer: B
                                Question # 3
                                Answer: Only visible for members
                                Question # 4
                                Answer: B,C,E
                                Question # 5
                                Answer: D

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