HP HP2-I47 : Selling HP PS Lifecycle Services 2023

  • Exam Code: HP2-I47
  • Exam Name: Selling HP PS Lifecycle Services 2023
  • Updated: Jun 01, 2026
  • Q & A: 32 Questions and Answers

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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. What does HP Fix Services provide for HP Personal Systems? (Select two.)

A) Protection from manufacturer defects
B) Multiple response time options to meet customer needs
C) Mandatory customer self-repair (offshore)
D) Operating system and firmware updates


2. Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)

A) HP Deinstallation Services
B) HP Wolf Protect and Trace
C) HP pc BIOS Asset Tagging service
D) HP Defective Media Retention
E) HP Active Care


3. Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.


4. An enterprise customer is interested in upgrading the PCs that its employees use. The IT manager does not have the staff to set the preferred boot order and network boot options on each individual PC.
Which HP Service would help this customer?

A) Defective Media Retention
B) Custom System Setting Services
C) Proactive Insights
D) Hardware Support Onsite


Solutions:

Question # 1
Answer: B,D
Question # 2
Answer: B,E
Question # 3
Answer: Only visible for members
Question # 4
Answer: B

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