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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?

A) SRV
B) MX
C) TXT
D) PTR

2. A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?

A) TLS and SRTP
B) SIP and RTP
C) TCP and UDP
D) HTTPS and FTP

3. A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A) Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
B) Enable "Webex App Integration" under Desktop > Webex App configuration.
C) Enable "State Synchronization" under Desktop > Webex App configuration.
D) Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
E) Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
F) Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.

4. A Webex Contact Center deployment includes multiple communication channels. Management wants interactions automatically routed to the most qualified agents based on skill level. Which routing strategy should be used?

A) Uniform broadcast routing
B) Round robin routing
C) Skills-based routing
D) Longest available agent

5. A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

A) Assign call distribution groups to queues.
B) Associate agents directly with the queue.
C) Associate skill criteria to the queues.
D) Assign skill profile directly to agents.
E) Assign skill criteria to the agent teams that are grouped into call distribution groups.

Solutions: