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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A) Best-effort forwarding
B) DSCP EF for voice media
C) Random Early Detection only
D) NAT prioritization

2. A major corporation wants to migrate to Webex Contact Center but requires that the current PSTN carrier and enterprise PBX based agents be retained in its on-premises environment.
Which action must the engineer take to meet this requirement?

A) This requirement cannot be implemented using any configuration and would need them to order new PSTN services.
B) Port existing contact center DIDs to Cisco Calling Plan to enable Webex Calling to deliver calls to and from Webex Contact Center.
C) Work with their PSTN carrier to forward all contact center DIDs to Webex Calling to reach Webex Contact Center.
D) Configure an on-premises session border controller to act as a local gateway to route calls between on-premises environment and Webex Calling.

3. Which two domains must be allowed through the firewall or VPN of the organization to ensure that the WxCC Agent Desktop can connect and function correctly? (Choose two.)

A) *.amazonaws.com
B) *.wxcc.com:443
C) *.wbx.com:443
D) *.ciscoccservice.com:443
E) *.ucce.com:443

4. An engineer is configuring an email channel for their organization. A virtual agent will route conversations in the channel to a live agent. The organization already contains several channels.
Which two actions must the engineer take as part of the configuration? (Choose two.)

A) Create channel assets.
B) Create templates for digital channels.
C) Onboard the company.
D) Authorize nodes.
E) Create entry points.

5. The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?

A) Blended
B) Blended Real Time
C) Exclusive
D) Voice Only

Solutions: