Avaya 3000-2 : ACSS Small and Medium Enterprise (SME) Communications

  • Exam Code: 3000-2
  • Exam Name: ACSS Small and Medium Enterprise (SME) Communications
  • Updated: Jul 18, 2026
  • Q & A: 103 Questions and Answers

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Avaya 3000-2 Exam Syllabus Topics:

SectionObjectives
Topic 1: Maintenance and Troubleshooting- Fault isolation and diagnostics
- System upgrades and patch management
Topic 2: Advanced Features and Applications- Contact handling and call routing
- Voicemail and unified messaging
Topic 3: Networking and Integration- VoIP protocols and QoS considerations
- SIP trunking and PSTN connectivity
Topic 4: Installation and Configuration- System deployment and initial setup
- Endpoint configuration and user provisioning
Topic 5: SME Communications Solutions Overview- Avaya SME portfolio architecture and components
- IP Office and SMB communication fundamentals

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A potential customer has a requirement for the IP Office platform to monitor the state of extensions, trunk cards, and expansion modules. The customer would like to have any alarms emailed to an email address. What satisfies this requirement?

A) IP Office Monitor
B) System Status Application
C) Voicemail Pro Client
D) SNMP
E) SMDR


2. Which tool should be used to reduce conflicts within the SCN?

A) Unique User Names Tool
B) Extension Renumber
C) MSN Configuration
D) Line Renumber


3. A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A) Remove the daughter boards.
B) Default the IP Office.
C) Re-install the IP Office Professional License.
D) Remove the Embedded Voicemail Card.
E) Upgrade the system to the current GA software.


4. Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk without additional licenses? (Choose two.)

A) Voice Compression Module
B) ISDN-U
C) PRI 24/30
D) IP 500 PRI-U
E) Legacy Carrier Card


5. When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?

A) Preferred Edition - Messaging
B) IP500 IP Office Multi-Site Network (MSN)
C) Advanced Small Community Networking (SCAN)
D) IP500 Voice Networking Channels


Solutions:

Question # 1
Answer: D
Question # 2
Answer: B
Question # 3
Answer: A
Question # 4
Answer: C,E
Question # 5
Answer: D

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