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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Identify the missing word(s) in the following sentence.
A(n) [?] is the cause, or potential cause, of one or more incidents.

A) Event
B) Change
C) Problem
D) Known error

2. Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A) Relationship management
B) Service management
C) Release management
D) Supplier management

3. What is the role of a governing body in an organization?

A) It manages the technical details of digital products directly
B) It focuses exclusively on financial reporting
C) It is responsible for day-to-day operations
D) It is accountable for performance and compliance at the highest level

4. A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A) Re-use nothing from the current state
B) Understand that fast does not mean incomplete
C) Communicate so that the audience will hear
D) Adopt a practice which is easy to follow

5. Which activity ensures that new or changes products are seamlessly introduced in the live environment?

A) Transition
B) Deliver
C) Build
D) Operate

Solutions: