Pass Your SAP Certified Application Associate C_C4H510_21 Exam Easily with Accurate PDF Questions [Jul 22, 2023]
C_C4H510_21 Certification Exam Dumps Questions in here
SAP C_C4H510_21 certification exam is a multiple-choice test that covers a range of topics related to SAP Service Cloud 2111. These topics include customer service management, sales management, marketing management, and service analytics. C_C4H510_21 exam is designed to test a candidate's understanding of the SAP Service Cloud 2111 solution, and their ability to apply this knowledge to real-world business scenarios.
NEW QUESTION # 12
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. Scoping is automatically generated by the system based on your fine-tuning decisions.
- B. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- C. The activity list is automatically generated by the system based on your scoping decisions.
- D. Fine-tuning is the process of generating the activity list by answering questions about which business processes will
Answer: C
Explanation:
implemented.
NEW QUESTION # 13
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A. Countries, business processes, business users
- B. Countries, workflow rules, integrations
- C. Countries, business processes, integrations
- D. Countries, data workbench, form templates
Answer: C
NEW QUESTION # 14
Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to download an add-in for Microsoft Outlook?
- B. Do you want to enable internal memos for tickets?
- C. Do you want to enable agents to respond to tickets using an external e-mail client?
- D. Do you want to support e-mail channels for corporate accounts?
Answer: D
NEW QUESTION # 15
Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.
- A. Description
- B. Data source ID
- C. Name
- D. Web service URL
- E. Usage
Answer: B,C,E
NEW QUESTION # 16
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Workflow With Action Account Creation
- B. Data Workbench
- C. Mass Change Account Data
- D. Online Maintenance
Answer: B,D
NEW QUESTION # 17
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.
- A. Field Service Management
- B. Activity Planner
- C. Time recording
- D. Manual Routing
- E. Multi Resource Scheduling
Answer: A,D,E
NEW QUESTION # 18
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.
- A. Service organization
- B. Skills
- C. Measurement and reading
- D. Territory
Answer: A,D
NEW QUESTION # 19
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.
- A. Integrate MindTouch.
- B. Create a broadcast.
- C. Configure SAP Jam as knowledge base.
- D. Create a migration template.
Answer: A,C
NEW QUESTION # 20
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Maintenance plan
- B. Service category
- C. Priority
- D. Document types
Answer: A
NEW QUESTION # 21
Which key user tool allows you to change field properties on the SAP Service Cloud Ul?
- A. Code list restriction
- B. Workflow rules
- C. Mashup
- D. Adaptation
Answer: D
NEW QUESTION # 22
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.
- A. Contract
- B. Customer
- C. Product
- D. Installed base
Answer: B,C
NEW QUESTION # 23
To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Appointment
- C. Territory
- D. Installed base
Answer: A,D
NEW QUESTION # 24
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.
- A. Activate Live Activity Configuration.
- B. Create a customer and assign an e-mail address.
- C. Set up an approval process.
- D. Define a template.
Answer: B,D
NEW QUESTION # 25
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.
- A. Installed Base
- B. Ticket Type
- C. Ticket ID
- D. Priority
- E. Service Category
Answer: B,D,E
NEW QUESTION # 26
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
- A. Territories
- B. Products
- C. Accounts
- D. Social media profiles
Answer: D
NEW QUESTION # 27
When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.
- A. When data needs to be loaded quickly
- B. When there is unstructured legacy data
- C. When data needs to be loaded into multiple systems
- D. When data volume is low
Answer: B,C
NEW QUESTION # 28
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.
- A. Field extensions
- B. Code list restrictions
- C. Territories
- D. Business roles
Answer: C,D
NEW QUESTION # 29
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. When an agent creates a ticket with a registered product, the warranty is automatically determined.
- B. Routing rules can be applied to warranties.
- C. The agent is prompted to upsell a warranty to the customer.
- D. The system can be set up so that certain incident categories are not covered.
Answer: A,D
NEW QUESTION # 30
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.
- A. Offline access is available
- B. No security issues with mashup outside of corporate network
- C. No additional authorization concept is required
- D. Existing reports can be reused
- E. Real-time data access
Answer: A,D,E
NEW QUESTION # 31
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
- A. Set the write access to restricted.
- B. Set the read access to restricted.
- C. Set the read and write access to restricted.
- D. Set the access rights to display.
- E. Set the access rights to edit.
Answer: A,B,C
NEW QUESTION # 32
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