Avaya Aura® Call Center Elite Implementation : 7392X

  • Exam Code: 7392X
  • Exam Name: Avaya Aura® Call Center Elite Implementation Exam
  • Updated: Jul 20, 2026
  • Q & A: 64 Questions and Answers

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Certification Path for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

The Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation certification path includes only one 7392X certification exam.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174

Avaya 7392X Exam Syllabus Topics:

SectionObjectives
Reporting and Monitoring- Call center reporting systems
  • 1. BCMS (Basic Call Management System)
    • 2. CMS / Avaya IQ reporting
      • 3. Real-time and historical reporting
        Configuration and Administration- Call center setup
        • 1. Hunt groups and skill groups
          • 2. Feature Access Codes (FAC)
            • 3. VDN and vector configuration
              Call Center Elite Features- Vectoring and routing
              • 1. Call treatment logic
                • 2. Look-Ahead Interflow
                  • 3. VDN and vector processing
                    - Agent and skill management
                    • 1. Skill preferences and routing
                      • 2. Expert Agent Selection (EAS)
                        • 3. Business Advocate (BA)
                          Advanced Call Handling- Routing strategies
                          • 1. Greatest Need / Service Level Maximizer (SLM)
                            • 2. Conditional call treatment
                              • 3. Skill-based routing
                                Avaya Aura Call Center Architecture- Core components and architecture
                                • 1. Communication Manager role
                                  • 2. Media Server functions
                                    • 3. Session Manager integration

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