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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which switch type must be configured for SIP recording on a standalone Avaya Contact Recorder?

A) CS 1000
B) AACC (only)
C) Communication Manager
D) CS2x00

2. A technician is configuring the Avaya Contact Recording to work in a CS1000 environment
with AST recording.
Which entry must be added in the Avaya Contact Recording properties file for this configuration to work correctly?

A) aacc.v6=false
B) cc.v6=false
C) aacc.v6=true
D) cc.v6=true

3. Which procedure should be completed before upgrading an Avaya Contact Recorder to version 11.0?

A) Apply any existing software hot fixes
B) Backup the recorder's postgres database
C) Start the Avaya Contact Recorder Service
D) Back up the recorder's MS SQL database

4. Which three directories should be excluded from anti-virus software running on the Avaya Quality Monitoring Server? (Choose three)

A) QM directory
B) PostgresSQL directory
C) Program Files directory
D) SQL Server Files and directories
E) Tomcat directory

5. A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

A) eQuality Balance CTI Events Input
B) Communication Control Toolkit
C) CTI Lick as configured on the Communication Manager
D) Meridian Link Services on the Avaya Aura@ Contact Center
E) Application Enablement Services

Solutions: