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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?

A) through Monitor
B) set the parameter in rnaster.cfg
C) through Editor
D) through Jobmon Character-based User Interface (CUI)

2. A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?

A) system
B) auditor
C) reporter
D) sysadm

3. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Copy missing records from the prior day's calling list to the newly downloaded calling list.
B) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
C) Mark duplicate records as unable to be called.
D) Retain recall configuration data set on account on consecutive day's download.
E) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.

4. Which statement is accurate regarding Avaya Proactive Contact Supervisor?

A) Supervisor contains components through which a user can control processes, control jobs, and view reports and statistics for Proactive Contact.
B) Agent Blending Administrator is accessible through Analyst.
C) Supervisor includes the following tools: Monitor, Internet Monitor, Editor, Analyst, Health Manager and Role Editor.
D) The Hierarchy Manager tool is accessed through Editor.

5. A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A) Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
B) The dialer's disk capacity was not sized properly when the dialer was installed.
C) All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
D) A database backup has not been run recently.
E) The db_maintenance script is not scheduled in cron.

Solutions: