Superior quality and efficiency

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Reliable and timely refunds

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Multitasking is:

A) Doing things in sequence.
B) Doing one task and the doing another.
C) Only for people in busy jobs.
D) Doing more than one task at a time.

2. When establishing standards of customer service it is helpful if they are specific, measurable, achievable, realistic and:

A) Time bound.
B) Trustworthy.
C) Time.
D) Tested.

3. Which is the correct order of priority when positioning a product in the market place:

A) Positioning followed by Market Segmentation followed by Targeting.
B) Targeting followed by Market Segmentation followed by Positioning.
C) Market Segmentation followed by Targeting followed by Positioning.
D) Targeting followed by Positioning followed by Market Segmentation.

4. The most effective way of communicating with customers to get instant feedback is by:

A) Written communication.
B) Face-to-face communication.
C) Email communication.
D) Internet communication.

5. Frequent interruptions:

A) Help to get a lot of things done at once.
B) Are a common time wasting activity.
C) Help when working with colleagues.
D) Can help you to make the most of your time.

Solutions: