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PeopleCert ITIL Practitioner Exam

PeopleCert ITIL Practitioner Exam is suitable for IT Service Management Professional. It validates the ability to Continual Service Improvement asset, change, configuration and release management the person usually focuses on the ITIL service strategy within the company. ITSM Practitioner, ITSM Professional, and ITIL Trainers usually hold or pursue this certification and you can expect the same job role after completion of this certification.

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What is the duration of the ITIL Practitioner Exam

• Length of Examination: 135 minutes
• Format: Multiple choices, multiple answers
• Passing Score: 70%

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Certification Path

The PeopleCert ITIL Practitioner Exam certification includes only one ITIL Practitioner certification exam.

The test has six sections, each with defined Learning Outcomes (LOs). Therefore, the training will focus on the following:

• Using metrics as well as measurements in enabling CSI (questions 13-20);
• Ability to utilize ITSM concepts with importance in driving CSI; skills in applying the CSI style in managing improvements within a certain organizational context (these 2 sections provide for questions 1-6);
• Implementing change management for the organization in supporting CSI (questions 35-40).
• Applying the change management of an organization in supporting CSI (questions 7-12);
• Capability in utilizing ITSM concepts that are vital drivers of CSI and competence in applying the style of CSI in managing improvements within a given context for an organization (questions 29-34);
• Ability in communicating effectively for the enablement of CSI (questions 21-28);

In addition to the above, there is also the Learning Outcome focused on one’s skills in applying the guiding principles for ITSM within the context of an actual world. This readiness to solve any real issue will be assessed through one of the questions in each section.

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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