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Salesforce AP-216 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Implementation and Configuration | 16% | - Set up data collection and event processing
- Configure user and visitor authentication
- Set up and configure the Web Media Manager
- Implement JavaScript beacon and tag management
- Configure campaign areas and zones
|
| Topic 2: Audience Management | 16% | - Create and manage segments
- Build audience criteria and filters
- Implement catalog-based recommendations
- Use profile attributes and engagement scoring
- Configure dynamic audience membership
|
| Topic 3: Overview and Key Concepts | 12% | - Identify use cases for Marketing Cloud Personalization
- Define Marketing Cloud Personalization
- Explain the difference between Real-Time and Batch modes
- Describe the platform architecture and components
|
| Topic 4: Campaigns and Experiences | 24% | - Implement decision logic and rules
- Configure audience targeting and segmentation
- Build experiences using drag-and-drop editor
- Create and manage campaigns
- Set up triggers and response handling
- Create and test campaign variations
|
| Topic 5: Administration and Governance | 20% | - Understand compliance and security considerations
- Manage integrations with Marketing Cloud
- Manage user roles and permissions
- Configure system settings and preferences
- Implement data governance policies
- Monitor system health and troubleshooting
|
| Topic 6: Reporting and Analytics | 12% | - Interpret engagement and conversion data
- Create and customize reports
- Analyze campaign performance metrics
- Navigate and use the Reports dashboard
|
Salesforce Marketing Cloud Personalization Accredited Professional Sample Questions:
1. What are the two competitive advantages of interaction studio? [check]
A) Integrated content management system
B) Monitors active time spent and true engagement
C) True Real-Time Decisioning
D) Managers Consent
2. Which development language is used to code the sitemap?
A) jQuery
B) Python
C) Javascript
D) Ampscript
3. A brand's website is seeing high traffic but much of the behaviour is anonymous. How does IS unify anonymous identifies?
A) IS synchronise anonymous and knows profiles once a day based or online traffic and data offer sources
B) IS uses probability matching to determine if two or more profiles represent for user identity
C) IS constantly monitors identifying information then user determines matching to determine if two or more profiles identify
D) IS users third party software to match anonymous and knows identifies
4. Which two successs metrics can a company achieve with IS their web channel?
A) Increase in conversion rate
B) Increase in first time visitor
C) Increase in revenue
D) Increase in organic search ranking
5. When should you define goals and filters?
A) When you are reviewing campaign statistics for a published campaign
B) Before launching a campaign that you want to measure against a goal or filter
C) Over time, when you have something new you want to meausure
D) After launching a campaign that you want to measure against a goal or filter
Solutions:
Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A,C | Question # 5 Answer: B |