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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A) The Base Locale for the articles has not been enabled in the correct language.
B) Users have not been given the "Knowledge Analyst" role.
C) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
D) The User Group selected for authoring articles has been set to 'External".

2. Which four actions does the REST API for Service Requests (SRs) allow?

A) Delete SR by SR title
B) Delete SR by SR number
C) Update SR assignee
D) Update SR milestone
E) Create SR

3. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

A) Configure the self-registrations to restrict registration to only existing Contacts.
B) Configure your self-registrations so that they are automatically approved.
C) Disable the anonymous access option in your DCS application.
D) Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.

4. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The batch job for recommendations has not been executed.
B) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
C) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
D) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
E) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

5. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add images as the product image will not be pulled from Engagement Cloud.
B) Configure products groups and product items in Engagement Cloud.
C) Add product ID(s) to the database component.
D) Add the Product object to your DCS application.

Solutions: