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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. How can records owned by Customer Community users be shared with internal users?

A) Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
B) Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
C) Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
D) Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.

2. Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers

A) Edit the applicable user profile
B) Select a permission pot for a given experience
C) Create a permission Set
D) Select the profile for a given experience

3. Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

A) Create a smart queue router using Service Cloud template.
B) Create a peer-to-peer forum using Self Service template.
C) Create a self service community using Customer Service template.
D) Create virtual support agents using Chat Bot template.

4. No More Homelessness (NMH) and DreamHouse Realty (DR)are working to provide free housing to low- income seniors. Social workers at NMH need to access records owned by realtors at DR.
What should the Experience Cloud consultant recommend for record sharing?

A) Sharing Set
B) Sharing Rule
C) Role Hierarchy
D) Super User

5. The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup.
How should the administrator ensure that CK custorners do NOTreceive a welcome email when the site is once again active?

A) Disable the Send welcome email checkbox for the site.
B) Use the new Service Not Available (SNA) feature.
C) Remove all profiles fromthe site's membership and add them again after the site is activated.
D) Use Data Loader to remove all members' email addresses.

Solutions: