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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.

A) Purchase order
B) Billing request
C) Service order
D) Good issue
E) Internal order

2. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In Service and Social General Settings under the Administrator work center
B) In General Settings under the Administrator work center
C) In integration under the Business Configuration work center
D) In Fine-Tuning under the Business Configuration work center

3. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) object
B) Product
C) Registered product
D) Text
E) Warranty

4. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Set up scoping
B) Define business roles
C) Define the organizational structure
D) Execute data migration

5. Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?

A) Service request management
B) Service an repair
C) Communication for customer care
D) Knowledge Base

Solutions: