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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services cover care services only.
B) HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.
C) HP Care Pack services are configurable to many devices with invoicing during the contract duration.
D) HP Care Pack Services cover a wide range of accessories (e.g.. mouse, key boards) that can be purchased with HP hardware.

2. Which type of value added service would you sell to a company that wants to ensure that their LaserJet printers are always up and running with consistently high print quality?

A) Preventative Maintenance Kit Replacement
B) Toner and Rollers Uptime Kit Replacement
C) Accidental Damage Protection
D) Quick Page Service

3. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Defective Media Retention
B) Premium Services
C) Preventative Maintenance Kit Replacement
D) Data Protection

4. Which service protects mobile workers in many parts of the world?

A) Defective Media Retention
B) Mobility
C) Travel
D) Accidental Travel Protection

5. Which statement is true about HP Services for consumers?

A) HP does not offer repair services for consumers.
B) Consumers are concerned about mission critical response times for printing and computing repairs.
C) Consumers want to enhance their experience; they are searching for enjoyment.
D) Consumers do not believe it is important to spend money on their IT.

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