Microsoft TS: System Center Service Manager 2010, Configuring (available in 2010) : 070-404

  • Exam Code: 070-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Sep 29, 2026
  • Q & A: 165 Questions and Answers

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Microsoft 070-404 Exam Syllabus Topics:

SectionObjectives
Security and Access Control- User roles and permissions
  • 1. Role-based access control (RBAC)
    • 2. Active Directory integration
      Reporting and Data Warehouse- Reporting configuration
      • 1. SSRS integration
        • 2. Standard and custom reports
          Deploying and Configuring System Center Service Manager- Management packs configuration
          • 1. Importing and customizing management packs
            • 2. Service Manager data warehouse integration
              - Installation and initial configuration
              • 1. Service Manager management server setup
                • 2. Prerequisites and system requirements
                  Service Desk and Incident Management- Problem management
                  • 1. Problem record handling
                    • 2. Root cause analysis processes
                      - Incident management workflow
                      • 1. Incident lifecycle configuration
                        • 2. Work item templates and queues
                          Service Catalog and Request Fulfillment- Service offerings
                          • 1. Request offerings configuration
                            • 2. Service request workflows
                              Configuration Management Database (CMDB)- Service asset and configuration items
                              • 1. Discovery and synchronization
                                • 2. CI classes and relationships

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