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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A) Installation services + Labeling and Tagging + Data and Device Security
B) Next Business Day onsite + Labeling and Tagging
C) Deinstallation + Image load + Installation services
D) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security

2. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) Replacement of HP products costs less if customers only use HP devices.
B) HP products are less likely to need repairs if HP professionals are monitoring them.
C) HP Services allows you to avoid unexpected costs after the base warranty expires.
D) HP Services makes it so you do not have to worry about access to spare parts.
E) HP Services removes the burden on your IT team so they can focus on the core business tasks.

3. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?

A) HP Support Center
B) HP Channel Services Network
C) HP Care Pack Central
D) HP Sales Central

4. Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?

A) HP Support Center
B) HP Cross Sell Solution
C) HP Sales Central
D) HP Cirrus

Solutions: