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HP HP2-H82 Exam Syllabus Topics:

HP Selling HP Supplies 2019 Sample Questions:

1. What is a characteristic of Grace, a "lost customer"?

A) tends to be more loyal to one reseller
B) sees value in HP products that reflect her needs
C) considers price as the decision criteria
D) is likely to shop around for the lowest prices

2. Which statement describes the warranty on HP laser supplies?

A) HP LaserJet cartridges follow the warranty as per the label on the pack.
B) There is no end of warranty date on HP LaserJet cartridges.
C) No warranty is applicable to HP laser supplies.
D) HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.

3. You receive the following customer objection when you offer the original HP toner versus reman toner:
/ understand that remanufactured cartridges use their own toner and alt toner is the same so it doesn't realty matter.
Which technology should you mention in your response to explain that not all toner is the same?

A) ColorSphere 3 and precision black toner
B) print gauge technology
C) anti-fraud technology
D) page maximizer

Solutions: