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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer supports three different brands and needs to be able to send and receive emails using differently branded email.
The end customers may not know that the three brands are supported by the same company or that the Oracle RightNow CX Cloud Service is being used.
Identify the three configurations that must be made to enable this requirement.

A) Use SMTP Forwarding from your customer's mail server to the default service mailbox.
B) Use the Friendly From/Branded Address.
C) Create three service mailboxes on the console, and use SMTP forwarding from your customer's mail server.
D) Use the custhelp.com email address as the Reply To Address.
E) Use your customer's branded email address as the Reply To address.

2. You have created variables for your customer address to be used throughout their system
What three pieces of functionality will allow the use of these variables?

A) Standard text
B) Workflow
C) Incidents
D) Incident Rules
E) Agent Scripting
F) Answers

3. Your customer was reviewing published answers in their knowledgebase.
They noticed that several of the answers had irrelevant answers listed in the "Answers other found helpful" section of the answer detail page.
What step is required to eliminate the individual irrelevant answers?

A) Remove the related answers widget from the Customer Portal page.
B) Remove the irrelevant answers from manually related answers.
C) Block the irrelevant answers from Learned Links.
D) Delete the irrelevant answers from Sibling Answers.

4. When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report.

A) Non Selectable Filters
B) Schedules
C) Column Headings
D) Report Heading
E) Graphs
F) Permissions

5. Which three actions must be performed in order to configure cloud Monitor?

A) Add or update profiles to include-Cloud Monitor permissions.
B) Add or update a list of favorites.
C) Add or update profiles to include permission to add themes and Clustering.
D) Add or update navigation sets to include the Cloud Monitor navigation button and component
E) Add or update staff accounts to use profiles that include Cloud Monitor permissions.
F) Set up a Cloud Monitor search schedule.

Solutions: